Support & Signposting
The Hub is a Talk Community Hub
The Talk Community Hubs programme is a Herefordshire Council funded initiative which supports local communities. With some financial assistance (in the form of seed funding) and Council expertise, local Hubs are being created across the county to act as meeting points and places where local residents can ask for support.
During times of difficulty, early intervention and assistance can stop a problem from turning into a crisis. The first step is often simply to acknowledge the problem and tell someone about it.
Here at The Hub we can't offer you specialist advice but we can listen to your difficulty and try to assist by signposting you to appropriate specialist support.
Alternatively, we have laptops and free wifi available here at The Hub if you would like to pop in and surf for solutions yourself. We also have a Community Helpline which local people can call if they need assistance with tasks like shopping, medication collections and more: call 01981 551143 (weekdays from 9am - 3pm).
Drop-in sessions at The Hub:
Heath Visitors: Thursdays, 10am - 12pm
The community Health Visitors are back at The Hub and available to support parents of children aged 0 - 5 years. Each Thursday from 7 July - 25 August they will be offering pre-booked appointments between 10am - 11am and a drop-in session from 11am - 12pm. From Thursday 1 September they will switch their sessions around to hold the drop-in during our Kids' Play Café from 10am - 11am and the pre-booked appointments will take place from 11am - 12pm. Click HERE for more information.
Physiotherapy: 1st Thursday of the month (commencing 4 August), 11.30am - 12.30pm
The community Physiotherapists will be holding informal drop-in sessions on the first Thursday of each month. Please feel free to pop in if you would like signposting to services, advice regarding exercises or equipment, or help with referrals for physiotherapy/occupational therapy.
Healthy Trainer: Fridays, 10am - 12pm
The Hub's Bell Tower Library is currently being used for 1:1 appointments by the Healthy Trainer on Friday mornings. Sessions with the Trainer can be booked direct via the Talk Community Health and Wellbeing telephone number (01432 260843) or via email (email@example.com).
ActiveHERE supports adults (18+) living in Herefordshire to find suitable physical activity opportunities, signposting to activities all over Herefordshire from the most gentle activity to higher impact classes. We offer free telephone appointments and support to help people find activities for them, whether that is in and around their home, online or in a face to face venue.
Call Sarah on 07496 197335 to find something for you.
Age UK Hereford & Localities is currently providing telephone, postal and web-based assistance to those who need advice, support and signposting.
Assistance with form-filling can be done via the telephone and a Winter Benefits project is underway, helping clients to ensure that they receive any benefits to which they are entitled, such as boiler grants, warm house discounts, energy, insulation, etc. Age UK continues to help its clients with housing issues, community care, travel, etc.
Phone lines are open Monday – Friday from 9.30am – 3.30pm. Telephone 0333 0066 299 if you need to chat to someone.
Are you a carer and finding it hard to cope with the pressures of caring for loved ones? If so, Herefordshire’s CarerLinks and Crossroads provide support to unpaid family carers.
Although the team can't visit carers in the home, they are offering 'Knock and Natter' appointments where they can talk at a safe distance outdoors on carers’ properties to offer support (weather permitting) or at The Hub (subject to social distancing). They also continue to offer support via phone, text, email and are now offering 1-2-1 virtual sessions via Zoom.
The Carers Support Line is available on 01432 663057 (Monday to Friday, 9am - 5pm) and is manned by a designated Carer Advisor who is available to answer queries, offer advice and support or simply provide a listening ear for carers finding it hard to cope. Carers can self-refer to the service or be referred by a member of The Hub team.
For a full debt and consumer advice service, call 0344 826 9685. There is a branch at 8 St Owen Street, Hereford.
Herefordshire & Worcestershire Healthy Minds
Healthy Minds will support you if you are experiencing difficulties such as stress, anxiety, low mood and depression. It is a FREE, confidential NHS service providing support to improve mental wellbeing through a range of short courses and self-help guides.
Keep Herefordshire Warm
Managed by Severn Wye Energy on behalf of Herefordshire Council, Keep Herefordshire Warm offers energy efficiency advice and administers grant funding to help keep Herefordshire residents healthy and comfortable at home.
The service includes an advice line which offers advice on a number of topics – from simple changes you can make to save energy, grants for insulation or heating, switching energy supplier, to information on renewable technologies.
The advice line is open from Monday to Friday, 9am - 5pm: 0800 677 1432.
Kooth (youth support)
Young people aged 11 - 18 years across Herefordshire can access safe, free and anonymous online advice to support their emotional wellbeing and mental health.
Marches Counselling Service (supporting those with long-Covid)
Marches Counselling Service (MCS) is offering group-work for adults suffering from long-Covid which can be accessed online. Courses are initially ten sessions of 90 minutes each and offer different approaches to managing the condition. MCS professionals will be offering initial confidential assessments which will enable each individual to ask any questions and check what makes sense for them. Each course will accommodate up to twelve people.
MCS course leaders are experienced therapists who recognise the core need for pacing, the variety of physical symptoms associated with this condition, and the potential for trauma being present. They are all experienced in helping people deal with difficult emotions and trauma reactions.
NHS Helpline: Telephone 01905 681 915 (24 hours a day/365 days a year). If you call, you'll speak to a professional in your local mental health service.
The Samaritans can provide emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the UK. Telephone 116 123.
The GP surgeries in Ewyas Harold and Peterchurch have a Social Prescriber - Michelle Baillon - who can help with a host of non-medical issues including social isolation, worries, debt, carer support, employment signposting and activities. If you'd like to chat with Michelle, please call your surgery and ask for an appointment with her.
Step Change Debt Charity
Telephone 0800 138 1111 if you are concerned about money. A full debt help service is available across the UK.
Strong Young Minds (youth support)
The Strong Young Minds programme is designed to improve the mental health & wellbeing of young people (10 - 26 yrs) in Herefordshire....From 1 to 1 sessions, workshops and groups as well as peer listening & support, Strong Young Minds is here to help and offer some guidance on how to adjust to this ‘new normal’.
Talk Community: Directory
Herefordshire Council has a web portal which contains a huge amount of information about clubs, activities, support services and more...all in one place. If you are looking for Wellbeing Information and Signposting for Herefordshire, why not see what's on offer?
Talk Community: Money on your mind?
Facing up to money worries can be difficult and the burden can have a negative impact on a person’s health and wellbeing. If someone you know is perhaps struggling to pay their bills, living in debt, experiencing unemployment, unsure about what benefits they can claim or suffering financially as a result of the pandemic, more information is available to help stop the problem from escalating. Call the Talk Community Team in confidence on 01432 260027 or click on the link below to find out more.
Run by the same specialists who provide young people's support via Kooth, this adult service is aimed at those aged 19+ years. Visit the website to find out how to access access safe, free and anonymous online advice to support emotional wellbeing and mental health.
West Mercia Women's Aid
A specialist service provider, working primarily with women and children affected by domestic violence.
Contact 0800 7831359 for advice and support.