Wellbeing & Support
PLEASE NOTE THAT WE WILL TEMPORARILY CLOSE THE HUB IN JANUARY & FEBRUARY 2023 WHILST OUR KITCHEN REFURBISHMENT TAKES PLACE. WE EXPECT TO REOPEN ON WEDNESDAY 1 MARCH. IF YOU NEED SUPPORT OR SIGNPOSTING IN THE MEANTIME, PLEASE USE THE CONTACT DETAILS ON THE ENTRIES BELOW OR CALL THE HUB'S COMMUNITY HELPLINE ON 01981 551143 (weekdays from 9am - 3pm).
The Hub is a Talk Community Hub
The Talk Community Hubs programme is a Herefordshire Council funded initiative which supports local communities. With some financial assistance (in the form of seed funding) and council expertise, Hubs are being created across the county to act as meeting points and places where local residents can ask for support.
During times of difficulty, early intervention and assistance can stop a problem from turning into a crisis. The first step is often simply to acknowledge the problem and tell someone about it.
Here at The Hub we can't offer you specialist advice but we can listen to your difficulty and try to assist by signposting you to appropriate specialist support.
Alternatively, we have laptops and free wifi available here at The Hub if you would like to pop in and surf for solutions yourself.
We also have a Community Helpline which local people can call if they need assistance with tasks like shopping, medication collections and more: call 01981 551143 (weekdays from 9am - 3pm).
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Drop-in sessions at The Hub:
Healthy Trainer: Wednesdays 11am - 2pm (restarting in March 2023)
The Hub's Bell Tower Library is being used for 1:1 appointments by Hereford Council's Healthy Trainer. Book an informal chat to get help with weight management, stopping smoking and more! Sessions with the Trainer can be booked direct via the Talk Community Health and Wellbeing telephone number (01432 260843) or via email (healthylifestyle.trainerservice@nhs.net).
Health Visitors: Thursdays, 10am - 12pm (restarting in March 2023)
The community Health Visitors use The Hub weekly and are available to support parents of children aged 0 - 5 years. They host informal drop-in sessions for parents during our Kids' Play Café from 10am - 11am and pre-booked appointments take place from 11am - 12pm. This service is free to all parents. Click HERE for more information.
Health & Wellbeing Coach: Fridays, 10am - 2pm (restarting in March 2023)
The Golden Valley has a Health & Wellbeing Coach who is linked to six GP surgeries. You can book a face-to-face appointment with her via your GP's reception desk.
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Age UK
Age UK Hereford & Localities is currently providing telephone, postal and
web-based assistance to those who need advice, support and signposting.
Assistance with form-filling can be done via the telephone and a
Winter Benefits project is underway, helping clients to ensure that they receive any benefits to which they are entitled, such as boiler grants, warm house discounts, energy, insulation, etc. Age UK continues to help its clients with housing issues, community care, travel, etc.
Phone lines are open Monday – Friday from 9.30am – 3.30pm. Telephone 0800 008 6077 if you need to chat to someone.
Carers’ Support
Are you a carer and finding it hard to cope with the pressures of caring for loved ones? If so, the Carers' Support Line is available on 01432 663057 (Monday to Friday, 9am - 5pm) and is manned by a designated Carer Advisor who is available to answer queries, offer advice and support or simply provide a listening ear for carers finding it hard to cope. Carers can self-refer to the service or be referred by a member of The Hub team.
Note: On 29 March 2023, Carer Links will be offering a carer drop-in clinic at The Hub. This informal session is for people who care, unpaid, for a family member or friend. It will provide carers with the opportunity to chat face-to-face with a Carer Advisor and access information, advice and signposting. The drop-in clinic will also provide a safe space for carers to discuss their role; the Carer Advisors provide a listening ear and can link carers to services and support.
Citizens Advice
For a full debt and consumer advice service, call 0344 826 9685. There is a branch at 8 St Owen Street, Hereford.
Healthy Start (NHS)
If you receive Universal Credit or Child Tax
Credits, you may be eligible for help to buy
healthy food and milk. Click on the link
below to find out more.
Hereford Food Bank
The food bank is committed to the relief of poverty in Herefordshire and the surrounding areas through the provision of emergency food parcels.
Herefordshire & Worcestershire Healthy Minds
Healthy Minds will support you if you are experiencing difficulties such as stress, anxiety, low mood and depression. It is a FREE, confidential NHS service providing support to improve mental wellbeing through a range of short courses and self-help guides.
Keep Herefordshire Warm
Managed by Severn Wye Energy on behalf of Herefordshire Council, Keep Herefordshire Warm offers energy efficiency advice and administers grant funding to help keep Herefordshire residents healthy and comfortable at home.
The service includes an advice line which offers advice on a number of topics – from simple changes you can make to save energy, grants for insulation or heating, switching energy supplier, to information on renewable technologies.
The advice line is open from Monday to Friday, 9am - 5pm: 0800 677 1432.
Kooth (youth support)
Young people aged 11 - 18 years across Herefordshire can access safe, free and anonymous online advice to support their emotional wellbeing and mental health.
Marches Counselling Service (supporting those with long-Covid)
Marches Counselling Service (MCS) is offering group-work for adults suffering from long-Covid which can be accessed online. Courses are initially ten sessions of 90 minutes each and offer different approaches to managing the condition. MCS professionals will be offering initial confidential assessments which will enable each individual to ask any questions and check what makes sense for them. Each course will accommodate up to twelve people.
MCS course leaders are experienced therapists who recognise the core need for pacing, the variety of physical symptoms associated with this condition, and the potential for trauma being present. They are all experienced in helping people deal with difficult emotions and trauma reactions.
NHS
The Herefordshire and Worcestershire Health and Care NHS Trust are looking for health research participants.
NHS
NHS Helpline: Telephone 01905 681 915 (24 hours a day/365 days a year). If you call, you'll speak to a professional in your local mental health service.
Samaritans
The Samaritans can provide emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the UK. Telephone 116 123.
Social Prescriber
The GP surgeries in Ewyas Harold and Peterchurch have a Social Prescriber who can help with a host of non-medical issues including social isolation, worries, debt, carer support, employment signposting and activities. If you'd like a chat, please call your surgery and ask for an appointment with her.
Step Change Debt Charity
Telephone 0800 138 1111 if you are concerned about money. A full debt help service is available across the UK.
Strong Young Minds (youth support)
The Strong Young Minds programme is designed to improve the mental health & wellbeing of young people (10 - 26 yrs) in Herefordshire....From 1 to 1 sessions, workshops and groups as well as peer listening & support, Strong Young Minds is here to help and offer some guidance on how to adjust to this ‘new normal’.
Talk Community: Directory
Herefordshire Council has a web portal which contains a huge amount of information about clubs, activities, support services and more...all in one place. If you are looking for Wellbeing Information and Signposting for Herefordshire, why not see what's on offer?
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Talk Community: Money on your mind?
Facing up to money worries can be difficult and the burden can have a negative impact on a person’s health and wellbeing. If someone you know is perhaps struggling to pay their bills, living in debt, experiencing unemployment, unsure about what benefits they can claim or suffering financially as a result of the pandemic, more information is available to help stop the problem from escalating. Call the Talk Community Team in confidence on 01432 260027 or click on the link below to find out more.
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Qwell
Run by the same specialists who provide young people's support via Kooth, this adult service is aimed at those aged 19+ years. Visit the website to find out how to access access safe, free and anonymous online advice to support emotional wellbeing and mental health.
West Mercia Women's Aid
A specialist service provider, working primarily with women and children affected by domestic violence.
Contact 0800 7831359 for advice and support.
